Etc., Interlude, Links, Portland Creative/Tech Event Review

Building Social Intelligence Dashboard: A Real Time Online Content Analysis Tool

This is the third of a five-part series of a guide that gives you the tools to plan, manage and measure a great technology or creative event—then demonstrate that it can not only impact your community, but also the industry sector surrounding that community, and ultimately, the city-at-large.

This guide is primarily written in the context of my experience living through Portland’s thriving technology and creative communities, and is organized in five sections:

  1. Introduction: why Portland is the perfect place to start, and what to do about it
  2. Plan: write a goal statement that demonstrates depth and details
  3. Manage: help your sponsors use their time wisely
  4. Measure: continue to engage after and throughout the event’s lifecycle by using a social intelligence dashboard (you are here)
  5. The Big Picture: examining Portland’s capacity for creativity and innovation, making a case for more grassroots initiatives

This post is, in essence, a combination of methods I learned from:

In her book Internet Marketing, Carolyn Siegel wrote that online analysis will “lead to predictive accuracy in spotting gaps in a market, product usage trends and commercial opportunities.” In fact, “Content analysis software is already used online to analyze word bursts, words or phrases that appear frequently in online communications.”

Today, these services are available as integrated packages like Radian6, Social Radar, SM2, Brandwatch, mediasphere360, Trucast, Cymfony, Umbria and Nielsen BuzzMetrics. These packages are recommended if you’re going to work with a medium to large-sized client.

But what if your client isn’t as large as you hope they could be, or what if the client is, in fact, you, and you just want to see how conversations can be analyzed online, in real-time, or to simply see what the internet has been talking about you, that you might not know before? You may be surprised with the result.

(And, holy Batman, the list of software packages above sure sounds daunting.)

Anyway, it turned out that with a combination of various technology that are already available today, you can build an environment that’s nearly as good as paid system—for free. Sure, it’s going to take a lot of research, but you’re going to learn it in small steps, from scratch. And, if you ask me, small steps are the best way to do it. For simplicity’s sake, I’m going to name this tool like Marshall, Amber, Dawn and Justin called it: Social Intelligence Dashboard.

Establish our case

Let’s say that I have a bottled water that I want to launch a website for. Let’s call it Steamboat Springwater. Steamboat Springwater is different from every bottled water product out there, because it’s going to be sold in recyclable tetra pak packages, and because it’s going to emphasize the fact that it comes from a single spring source in none other than Springwater, Oregon.

Determine what information we need

If I’m going to assemble a social intelligence dashboard for this product, then, where should I start? First of all, we know that there are several kinds of information that we need to gather. For instance:

  • What is our industry? What is the sandbox that we choose to play in?
  • What are trends that has been happening in this industry?
  • Who are our competitors?
  • What are they doing: in the news, on the conversation streams, and at events around the world?
  • Who are influentials and opinion leaders in our field?
  • What do they have to say about the industry, the competitor, and us?
  • Where do our audience live, work and play online?
  • What are they saying about us?

As you probably know, conversations about all these subject can happen in many places:

  • Blogs
  • Forums
  • Social media channels (Twitter, Facebook and FriendFeed, just to name a very few)
  • Chatrooms, which probably couldn’t be monitored easily

Get to know the workflow and tools

Our information analysis process will go through this flow:

  • Get
  • Filter
  • Access

To get this information, we’re going to use several tools:

To filter, we’re going to use:

And to access, we’re going to use an RSS reader like Netvibes, Pageflakes, Google. I chose to follow the example of experts I mentioned above and use Netvibes. Generally, I try to use online, Dashboard-style newsreaders, so I’m not tied to my computer, and I have a Bird’s eye view of see the information.

Netvibes vs. Newsfire

So, in summary, we’re going to research the industry, competitor and opinion leaders for our Steamboat Springwater product.

Let’s get to it.

Get

Step 1: Gather

Punch in industry and product related terms through various search engines to look for information sources (news sites and blogs) that we can subscribe to. In the example below, I use a very general term, “bottled water.” But as the rule says, the more specific you can make it, the better.

Searching for the term “bottled water” on search engines BlogCatalog, Technorati, Google Blog Search and IceRocket

Also, search for the same terms on social bookmarking sites.

Searching for the term “bottled water” on social bookmarking websites Magnolia, StumbleUpon, delicious, digg and reddit

And don’t forget to track conversation on social media channels like Twitter, by punching the same terms (“bottled water,” “Evian,” “Perrier,” “Steamboat Springwater”) on search engines like Twitter search.

Step 2: Analyze

This is the analytical part of the job. Find as many blogs and news sites that has high credibility (ie. often mentioned, cited and linked by other sites) as you can, and collect their RSS Feed.

There are nuances to this step. For instance, this is the steps I learned from Marshall Kirkpatrick in his presentation at WordCamp Portland:

  1. Search for relevant blogs and news sites
  2. Collect their RSS feeds
  3. Aggregate them with Yahoo!Pipes
  4. Filter them through AideRSS
  5. Let AideRSS go for a period of time and see ones that are ranked higher
  6. Pick the higher ranking ones
  7. Repeat step 3

Filter

Step 3: Aggregate

Grab the RSS feeds of these relevant blogs and news sites. Copy–Paste their URLs to Yahoo!Pipes, then generate a new Pipe and grab its RSS feeds. These are my steps.

Grabbing an RSS from a blog, feeding it to Yahoo!Pipes, generating a new pipe and subscribing to it

Step 4: Dashboard

After that, we’ll Paste the RSS feeds to Netvibes ‘Add Content’ field, and drag the resulting Feed into an open area in Netvibes to create a Widget.

Adding newly created pipe RSS feed to Netvibes and making it into a widget

Step 5: Repeat

Collect more blogs, filter more things and add more widgets to your dashboard!

Tips

Categorize the blogs you collect into several categories, and generate Yahoo!Pipes and Netvibes widget thusly. For example, in our Steamboat Springwater online content analysis research, we may have 4 categories that we need to analyze:

  • Industry (trends, landscape, news)
  • Thought Leader (opinions)
  • Competitors (press releases)
  • Vanity (what are they saying about us?)

The method that I outlined above only covers searches for the Industry and Thought Leader categories.

To do a search on Competitor

Simply change your search term from “bottled water” to, depending on your market research (you didn’t forget to do it, right?), “Evian,” “Perrier,” “Aquafina,” and so on. Also, don’t forget to subscribe to the RSS of their corporate site. Usually, the feeds are located on their “News,” “Events” or “Press” section.

To do a Vanity search on yourself

Change your search terms from “bottled water” on all of those search engines to “Steamboat Springwater.” The rest of the steps are identical.

The result

Itching to see what the actual Social Intelligence dashboard actually look like? Since “Steamboat Springwater” is a fictional product, I’ve created, using a similar method, two dashboards for two events that I’m managing the communities of: Refresh Portland and CyborgCamp.

Here’s Refresh Portland’s Social Intelligence dashboard, and here’s CyborgCamp’s.

Access

Now that you have all the data that you need in your hand, you need to monitor and analyze them for breaking news, and participate in conversations that your brand will benefit from.

Monitor and analyze

See that the plastic bottles are topping the list of biggest environmental waste on an information site, or a blog somewhere? Post it to your company’s blog. Hear that your competitors are launching a new ad campaign touting the taste of their water? Go against the trend and launch something viral.

Participate

See a blog post that rants about how plastic water bottles are polluting? Post a comment about the fact that Steamboat Springwater is packaged in fully recyclable Tetra Pak. Hear somebody on Twitter say that they’re having trouble getting bottled water where they live? Offer your water’s affordable delivery program two minutes after they post the message.

Ultimately: why should I use something online?

Because you’ll get up to the minute data, and thus can respond to them accordingly. The maximum delay of a feed is about an hour, and the minimum is usually several seconds after the article, post or news item is published. Compare this with your PR or ad agency’s reports and news clippings. Sure, they may do something bi-weekly, or even weekly if you’re lucky. But they won’t know that Evian is opening up a new company right by where your main natural purifying facility is next Monday, or that everyone in the industry is abandoning the plastic bottled water in favor of ones that are made from corn, starting next month.

Up to the minute competitive informations, assembled through an online content analysis tool like the Social Intelligence Dashboard, will allow your brand to gain a competitive advantage with the ability to respond to all situation swiftly. It’ll also allow you to keep track of your social media presence—and, if you ask me, that’s pretty important.

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Etc., Interlude, Links, Portland Creative/Tech Event Review

So, You Want To Grow A Community? Plan Your Event By Writing A Goal Statement That Demonstrates Depth and Details

This is the second of a five (or six) part series of a guide that gives you the tools to plan, manage and measure a great technology or creative event—then demonstrate that it can not only impact your community, but also the industry sector surrounding that community, and ultimately, the city-at-large.

This guide is primarily written in the context of my experience living through Portland’s thriving technology and creative communities, and is organized in five sections:

  1. Introduction: why Portland is the perfect place to start, and what to do about it
  2. Plan: write a goal statement that demonstrates depth and details (you are here)
  3. Manage: help your sponsors use their time wisely
  4. Measure: continue to engage after and throughout the event’s lifecycle by using a social intelligence dashboard
  5. The Big Picture: examining Portland’s capacity for creativity and innovation, making a case for more grassroots initiatives

In the end, I’ll have a downloadable, nicely designed PDF for you to look at.

(Note that the title and content of the chapter is in a constant state of revision, and so may change between now and the final version.)

Part two, here we go.


Plan Your Event By Writing A Goal Statement That Demonstrates Depth and Details

Unless you decide to host an event because you have nothing else to do that month, every event you plan must have a goal and objective in mind.

For example, I like planning events that share the same spirit with Legion of Tech’s: free, volunteer run and community oriented. But I also know that my time and resource is limited. My partner’s, sponsor’s and attendee’s time and resource also are.

To respect them, I must make sure that the event have clear enough of a value proposition so everyone knows if it is right to help out with, give money to, or spend time with, respectively. This is where the importance of a clear goal statement becomes clear.

A goal statement is exactly what the name implies: a short document contains the things you want to see happen with your event. It can be general or detailed (the latter is generally better, though not always.)

For example, here is a short, informal goal statement from Refreshing Cities:

Refresh is a community of designers and developers working to refresh the creative, technical, and professional culture of New Media endeavors in their areas. Promoting design, technology, usability, and standards.

The Refresh Manifesto

  • Let’s Gather Great Minds
  • Let’s Share All Of Our Knowledge
  • Let’s All Grow And Learn
  • Let’s Promote Local Talent
  • Let’s Be More Than We Think Can Be
  • Let’s Make Our Cities Better

(Source: http://refreshingcities.org)

This statement is succinct, memorable, and provides an idea of the people behind and attending the event, but does not answer the question that should come before all else: what is the event about? With this said, this statement is vague for a reason. ‘Refreshing Cities’ is a name that can be used anywhere freely to indicate the organizer’s participation in the loosely connected collective.

A more specific goal statement may look like this:

We are advocates, developers, and Portlanders making the world better with open source technology.

Open Source Bridge will bring together the diverse tech communities of the greater Portland area and showcase our unique and thriving open source environment. We will show how well Portland does open source and share our best practices for development, community and connectedness with the rest of the world.

We’re setting out to change the structure of conference planning: asking interested people to come together at a Town Hall meeting, and share their collective experience and wisdom. Following the lead of the Linux Plumbers Conference, we’re enlisting curators for our conference sessions, planning mini-confs for critical topics and including unconference sessions. The focus will always be on increasing interaction between participants and engaging everyone in the content.

(Source: http://bridgepdx.org/about)

Note how this statement explains exactly the nature of the event itself as well as its planning process. It identifies not only the planners, but also their goal for planning. These things will help potential sponsors and volunteers identify whether the event is right for them.

The answer to the question “what is the event about” is implied because the idea, while minted carefully, is still open to interpretation at the micro level (ie. The conference name and intent were established, but the timeline and details were not.)

BarCamp, an ‘unconference’ concept that had been adopted internationally many times, took an even more detailed approach:

BarCamp: What’s this all about?

COMMUNITY AND INFORMATION
BarCamp is an ad-hoc unconference born from the desire for people to share and learn in an open environment. It is an intense event with discussions, demos and interaction from attendees.

Anyone with something to contribute or with the desire to learn is welcome and invited to join.

When you come, be prepared to share with barcampers.
When you leave, be prepared to share it with the world.

NO SPECTATORS, ONLY PARTICIPANTS
Attendees must give a demo, a session, or help with one, or otherwise volunteer / contribute in some way to support the event. All presentations are scheduled the day they happen. Prepare in advance, but come early to get a slot on the wall. The people present at the event will select the demos or presentations they want to see.

Presenters are responsible for making sure that notes/slides/audio/video of their presentations are published on the web for the benefit of all and those who can’t be present.

BARCAMP FOR EVERYONE
Contact us if you have any questions or want to participate. Let us know if you’re hosting your own. BarCamp is about support as much as it is about information.

(Source: http://barcamp.org/TheRulesOfBarCamp)

Note how the BarCamp goal statement:

  • Answers the question “what is the event about” right away (“BarCamp is an ad-hoc unconference”) then move to the ground rules (“All presentations are scheduled the day they happen”)
  • Explains in specific terms what will happen in the event (“discussions, demos and interaction”)
  • Identifies the audience (“anyone with something to contribute”), then establishes a social contract by asking them to contribute something (“Attendees must give a demo”)
  • Lays out the benefits of the event, rather than the features (“share and learn in an open environment”)

Two subjects missing from the statement are information about the planners and their intents. This is understandable, since, much like Refreshing Cities, BarCamp is a name that one can take, modify, and establish a chapter of anywhere for free, as long as the structure remain the same.

Let’s sum up. A good goal statement:

1. Is specific

It says what exactly will happen in the event and leaves no room for guesswork.
For example, if you’re planning a networking lunch for interactive designers from advertising agencies and software development studio around Portland, so they can plan on working on a collaborative project together, don’t skimp and say “let’s get together and code something.” Be specific, so you know that the people who are going to be there are the right people (otherwise, they will save their time by not attending in the first place.)

2. Establishes social contract

In addition to laying out details, you must also ask your attendee to bring something to the table, and promise to provide something back.

For example, they may bring current projects they worked on, questions they may have, curiosities, commitment to learn from each others, food, an open mind, anything. You may provide the space, food, centralized work table, wireless network, speakers, and so on. The kinds of things you expect and commit does not matter. What matters is that you set an agreement and clearly say, “If we’ll have this, you’ll bring those.” A social contract, even an informal one, helps set everyone’s expectation to the same level and could save you the trouble of dealing with group loafers.

3. Lays out benefits

It is very easy for an organizer to write out all the features of her event. For instance:

  • World renowned speakers
  • Invite to beta applications
  • Strong wifi signals.

The problem is, any event you plan will only matter if it benefits you, your audience and the sponsors. Switching gears from describing features to describing benefits can help. Think in terms of their needs. Change your language from saying “here’s what we have” to “here’s what you’ll get out of this”; then start writing.

For example:

  • Learn the principles of identity design from Jeff Fisher, a longtime, award-winning Portland designer who has been recognized by StartupNation as one of the nation’s top businesses in its annual Home-Based 100 competition in the category of Most Slacker-Friendly.
  • Make your software work faster with a free update
  • Broadcast fearlessly with a high-band wireless connectivity

A clear goal statement will not only provide a good base for your entire planning process, it will also help you manage your sponsors wisely and measure your event engagement online more easily.

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Bram Pitoyo, Etc., Interlude, Links, Portland Creative/Tech Event Review

So, You Want To Grow A Community? An Introduction

I always have a feeling that every city’s burgeoning creative and technology community would indirectly benefit the its economy and well-being by attracting more movers to migrate or inspiring its citizens to take self-action.

So for the past seven weeks, I’ve been working on a guide that may help you:

  1. Grow such communities through organizing great meetups, groups and events
  2. Relate and justify your event to organizations, companies and, ultimately, the city

I chose to frame this discussion around Portland, a city that I’ve been living vicariously through for the past 5 years.

The document is meant for both event organizers and sponsors, and will be organized in this manner:

  1. Introduction: why your city is the perfect place to start, and what to do about it
  2. Plan: write a goal statement you can rave about
  3. Manage: love your sponsors, use their airtime wisely
  4. Measure: continue to engage by using a social intelligence dashboard
  5. Study: where your city ranks, and what to do about it

  1. Introduction: why Portland is the perfect place to start, and what to do about it (you are here)
  2. Plan: write a goal statement that demonstrates depth and details
  3. Manage: help your sponsors use their time wisely
  4. Measure: continue to engage after and throughout the event’s lifecycle by using a Social Intelligence Dashboard
  5. The Big Picture: examining Portland’s capacity for creativity and innovation, making a case for more grassroots initiatives

Ultimately, this guide isn’t just about organizing your event well, it’s about relating it to the growth of a community and the city’s social capital. The principles could be applied everywhere, but I’ll be writing from the Portland’s point of view.

I’ll be releasing the draft of each part periodically, and, at the end, compile it in a nicely designed package.

We’ll start with the Introduction, then work our way down. Ready?


Introduction: why your city is the perfect place to start, and what to do about it

A city has to have the right combinations of

  1. Community
  2. Environment
  3. Industry/Governance

To make it a fertile environment for creativity and technology to prosper.

What Makes Portland Unique: Community

There are two facts that contributes to this:

  1. It’s an awfully relatively small city
  2. People who are “in the know” (for example: developers of certain language, interaction designers, art directors) naturally gravitate toward each other

If you’re an event organizer, there are two actions that can be derived from these facts:

  1. Find a niche and start a new community (for example: a mix of designer and developer who thirst for no-holds-barred feedbacks on multi disciplinary projects founded PDX Critique)
  2. Linking disparate communities together (for example: Legion of Tech organizes event that brings all technologists, and technology groups from all platforms, together)

Very often, the existence of these two kinds of comminutues is closely tied to a citywide movements toward learning and creativity. In other words: you are not alone. There are others like you, in different fields of study, who are trying to reach the same goal. We’re all just heading toward it a little bit differently.

Also, note that this city has more:

  • Freelance/independent workers
  • Bike commuters
  • Farmer’s markets
  • District-wide art events
  • Artists
  • Professional service industries workers (think advertising, marketing, PR and design)
  • Technology workers (this goes without saying)
  • Open source practitioners and developers (from Linux to Android)
  • Small and micro businesses and startups, like Shizzow and Cubespace
  • Awareness for ecology and sustainability
  • Breweries (see the Portland Beer Wiki Project for listing)
  • Park areas
  • LGBTQ population

Per square inch than most other cities in the West Coast and even the US.

On the contrary, we have less:

  • Cost of housing
  • Cost of living
  • Cost of office space
  • Cost of flex space

Than many other cities (source: 2008 Greater Portland Prosperity Index: A Regional Outlook)

What Makes Portland Unique: Environment

Many anecdotes have mentioned the fact that Portland’s technology community is more tight knit and supportive than many other cities—even those that are made up of primarily technological industries, like The Valley.

There are many reasons for these:

  1. People play in sandboxes that are different enough, so they don’t directly compete with each other.
  2. People appreciate the benefit of “staying small” and growing by bootstrapping as a business model, rather than “going big” and growing by venture capitals
  3. Many are freelancers, which means that they have to rely on each other for help and support, both in their work and day-to-day life
  4. Community members share a natural affinity for technology, not just because it’s their day job. This is evident in many events that are not centered around a specific language pr platform, but rather, social activities like breakfast, lunch or after-work drinks
  5. The city is small enough, so that community that are established online can often meet in real life. Real life interaction plays a big (but often overlooked) role in growing a community
  6. Meeting members of other communities, or those that belong in a web service like Twitter, is made much easier. In Portland, it is possible to step into a room and see 100 people that you knew from Twitter, routinely every month (called Lunch 2.0.) This may not be as easy to achieve in other locales. Meeting people that you interact with online, in real life, is an activity that is both addictive and can benefit the community-at-large

This isn’t to say that Portland is the only one who experiences this phenomenon. Other cities like San Francisco, Seattle and Vancouver, B.C. have been, and still continue to lead the way in technology, creativity and innovation development in years. It’s just that the same energy that they all had in the 80’s and 90’s, that bloomed this movement, now migrates to Portland, if for no other factor, then for likeminded individuals who chose to move here in recent years.

(There are warnings and caveats about this, and we’ll come back to it much later.)

What Makes Portland Unique: Industry/Governance

We know that a thriving community is good for its own sake, but do you know that it can also benefit local companies, industry sectors that the companies are in, and the city-at-large?

  1. For companies, more developers and users they can rally under their wings mean that they can greatly simplify the feedback process, which in turn will speed up the development cycle and deliver products that are tailored, hyperlocally, toward its audience, which will generate more profit in the end. Jive Software, Vidoop and Intrigo are just three of many technology companies who relocated to Portland and, in many levels, succeeded
  2. For the industry and the city, the more they can demonstrate the uniqueness and vibrancy of their creative and technology communities (and its fundamental differences from other places), the more it can attract out of state talents and companies.
  3. For the industry, this means a much easier time to scout and hire talents.
  4. For the city, this means more jobs available, higher GDP and stronger economy

You Have A Unique City, What’s Missing?

We know that organizing events is one of the most effective way to create stronger community. But we still have to properly quantify and qualify its success/failure, then demonstrate its values to our sponsors.

So I posit that we as community managers and members develop a framework to gauge just how successful we are, and how can we be more successful at increasing sustainable prosperity for our company, industry and city. Later, I will attempt to quantify these factors in terms of planning, management and measuring, but I don’t think there is ever going to be a hard number.

But I think we can begin to look at it from two areas:

1. Hard Measures Of Success

Why? In a shrinking market, where there are less money available, you have to justify doing everything, if only because you could be doing everything else that may be more useful.

I ask myself this:
How do I know that I organized great events, and that they’re worth my time?

  • Should I still look at number of attendance? Or should I look at the number of people who develops anything of equal value from things they learn from the presentation (side projects, implementations, change of attitudes toward an idea?)
  • The events are non-profit, so who are giving money? Who should be? Why should my events get sponsored? Do I really have a good reason?
  • What’s the value of coverage? Sure, more coverage is always good, but is there a specific one that I need to target? And does one place of coverage means more than the other?

Asking questions like these will help you figure out the value of the events you plan, and demonstrate to the sponsors that those events are worth their time and money.

Remember: sponsorships mean more events, but it also means that the quality of those events must be higher.

2. Understanding Of Objectives

Why? We must remember that with width, there must also be depth. Anecdote: on the last web bubble, it was enough to present 10–15 slides of PowerPoint to get a funding. After it bursts, people actually went back to writing the classic 10–15 pages business plan.

In light of the current situation, we, like them, must also demonstrate understanding and extensive depth of knowledge behind your decision to plan.

In other words, while it’s good to have a strong manifesto when you start to organize events and foster communities, it must be backed up with a sound plan to grow. I still believe that a good plan, no matter how dull and uninteresting, is a key to success. Have the enthusiasm and the vision, but be able to back it up and link it to something bigger than yourself.

In the end, allowing your events and communities to grow organically is good, but growing with noticeable, measurable improvements that generate values for everyone (attendees, organizers, sponsors) is better.

This framework will be organized in three parts:

  1. Plan: write a goal statement you can rave about before the event happens
  2. Manage: love your sponsors, use their airtime wisely at the event
  3. Measure: continue to engage after and throughout the event’s lifecycle by using a social intelligence dashboard
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